Terms and Conditions

 

Returning an item

The quickest way to return items is to exchange any unwanted items at your local store. Place the item into its original presentation box. Please note that pierced items can only be returned in their original sealed packaging together with your despatch note. We will process the exchange or refund for you. If you require a refund, please bring the payment card you used to place the order If you received the item as a gift, we will offer an exchange for an alternative item or reimburse you with a gift card credited to the cost of the item

 

Returning items by post

You can return items to us by post free of charge within 14 days and you will be refunded with the payment method you used to place the order. Items must be returned with a completed returns form which can be sent to you via email on request. When posting please ask for proof of postage.

Please include the original despatch note or a copy inside your parcel and highlight the items you are returning on the despatch note. Items must be returned in their original condition and in their original presentation box. Please note that pierced items can only be returned in their original sealed packaging. Please make sure the package is sealed securely.

 

Please note that we are unable to accept returns for Personalised or Engraved items unless the item is faulty or does not match the specifications specified in your order.

 

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it by telephoning us. You will need to give as your name and address details, as well as your order number. If you cancel part of an order, the postage and packaging charge is recalculated on the price of the items you keep.

 

Right to cancel

You have the right to cancel your order at any time between now and 14 days after you (or the person you ask us to ship the products to) receive your items. Certain exceptions to this cancellation right apply, they are set out below. When you order Personalised Jewellery from our website, we will create or customise a specific and potentially unique piece of jewellery designed around your own specific requirements. You may change your mind and notify us that you wish to cancel your order for Personalised Jewellery at any time before you receive our email that confirms acceptance of your order for Personalised Jewellery. Please note that this is a different email from the one that we send to confirm that we have received your order. Once you have received our order acceptance email, a binding agreement will be formed and you will no longer have the ability to cancel your order. This right to cancel is inclusive of the 14 day statutory cancellation right that you have, but is in addition to your rights to return defective or damaged goods and your other legal rights. For further details of these rights you can contact the Citizens Advice Bureau at www.citizensadvice.org.uk/consumer/.

 

Exercising your right to cancel

To exercise the right to cancel, you must inform us clearly of your decision to cancel. We recommend that you do this by email to crystalimagejewellers@outlook.com If you wish to cancel by letter, please write to: Crystal Image Jewellers 43 Fore Street, Redruth, Cornwall, TR15 2AE or Crystal Image Jewellers 10 Trelowarren Street, Camborne, Cornwall TR14 8AA. We recommend that you include the following information in your cancellation letter/email: [I/We [*] give you notice that I/We [*] cancel my/our [*] contract of sale of the following goods: Ordered on [*]/received on [*], Order Number: Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date: Our refund policy does not affect your statutory rights. For further information on your statutory rights, visit www.citizensadvice.org.uk/consumer/

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All items ordered online for collection will need to be collected from Crystal Image Jewellers, 10 Trelowarren street, Camborne, Cornwall, TR14 8AA. You will need to provide your name and order reference number.